Housekeeping- Officekeeping
Clean up before closing. you would not leave your house with out a bit of a clean, neither should you do that to your business.
Windows and outdoor signage to be kept clean at all times. Its awfull to see great products in-store but grubby signage on the outside that makes the shop look like its selling second hand items.
Casuals are used effectively to ensure store is kept neat and tidy at all times.Use your resources to make your business be the best that it can be.
Ensure rubbish bins are removed regularly and checked on a daily basis by manager. check your bins hmm, you whisper. Thef can happen by people chucking things out and claiming items later. Now if you an expensive jewlery store.. that is not good lol.
Ok ok and check that the bins are alway clean
Ensure cash desk is neat and tidy at all times.
Store inspections are conducted by Store Managers at the start of the day.
Saturday
Presentation of Your Store
PRESENTATION
Come on guys...Ensure seasonal merchandise is in a prominent position. dont hide it at the back so no one can see it! Show it off loud and pride. Perhaps a customer will come into your store looking for a bargain and may find something else that catched their attension.
Face out displays must be replaced with sleeve out displays to accommodate stock holdings depending on stock volume
Ensure store layout is correct (extra space is given to gift items). Gift items are great for people shopping for gifts. I often want to find something quickly and easily and love gift packs that are preprepared, ready and wrapped.
Remember: Our society is a lazy one! We want all the information, put into neat packages and then us quickly choose and move onto the next thing
Come on guys...Ensure seasonal merchandise is in a prominent position. dont hide it at the back so no one can see it! Show it off loud and pride. Perhaps a customer will come into your store looking for a bargain and may find something else that catched their attension.
Face out displays must be replaced with sleeve out displays to accommodate stock holdings depending on stock volume
Ensure store layout is correct (extra space is given to gift items). Gift items are great for people shopping for gifts. I often want to find something quickly and easily and love gift packs that are preprepared, ready and wrapped.
Remember: Our society is a lazy one! We want all the information, put into neat packages and then us quickly choose and move onto the next thing
Thursday
Signage for Malls
SIGNAGE within malls should be correctly displayed.
I have spent a lot of time in the restaurant industry and some of these very simple tasks are overlooked by the manager or the owner running the store.
Use correct swing tickets for sale and other promotional activities
Trading hours signage to be in place
* Public Holidays
* Sunday trade
* Late trade
Windows and floor to have correct promotional and generic signage.
This is easy to do:
- Ensure that signage and POS (Point of sale) is up to date.
It looks VERY unprofessional going into a store that has the incorrect dates on the posters that are still kept up on the windows or in display cabinets.
- Floors clean. What the customer sees will create an impression of the reputation of the business as a whole.
- Lighting pointing in the right directions -lighting is very important in any store to create the ambiance within.
- Get other peoples opinions - this is something that I have learned to do.Ask your friends, family's, little kids what they think of your store. They have the invaluable customer eye, letting you know how a consumer sees your displays.
I have spent a lot of time in the restaurant industry and some of these very simple tasks are overlooked by the manager or the owner running the store.
Use correct swing tickets for sale and other promotional activities
Trading hours signage to be in place
* Public Holidays
* Sunday trade
* Late trade
Windows and floor to have correct promotional and generic signage.
This is easy to do:
- Ensure that signage and POS (Point of sale) is up to date.
It looks VERY unprofessional going into a store that has the incorrect dates on the posters that are still kept up on the windows or in display cabinets.
- Floors clean. What the customer sees will create an impression of the reputation of the business as a whole.
- Lighting pointing in the right directions -lighting is very important in any store to create the ambiance within.
- Get other peoples opinions - this is something that I have learned to do.Ask your friends, family's, little kids what they think of your store. They have the invaluable customer eye, letting you know how a consumer sees your displays.
Promotional Guidlines for Management in Retail/Food
PROMOTIONS
1)Monthly promotions package is correctly implemented.
What promo will result in the desired goals?
Is the promo quantitative?
2)Final clearance planned
e.g. Retail outlet clearance sale.
items that were bought in quantities that can be sold at the end of the promotion in a big sale, that can still create revenue.
3)Sale preparations in position
Ensure that correct POS is put up on the windows of the retail/ restaurant outlet.
Advertise in Free subscriptions
Advertise in Magazines
Local Radio
Online
4)In-centre promotions are planned and executed.
e.g. Malls
5)Manager to update all staff on current promotions and specials. Once again... use the daily meetings to relay this information(Most prefer at the beginning of a shift.
1)Monthly promotions package is correctly implemented.
What promo will result in the desired goals?
Is the promo quantitative?
2)Final clearance planned
e.g. Retail outlet clearance sale.
items that were bought in quantities that can be sold at the end of the promotion in a big sale, that can still create revenue.
3)Sale preparations in position
Ensure that correct POS is put up on the windows of the retail/ restaurant outlet.
Advertise in Free subscriptions
Advertise in Magazines
Local Radio
Online
4)In-centre promotions are planned and executed.
e.g. Malls
5)Manager to update all staff on current promotions and specials. Once again... use the daily meetings to relay this information(Most prefer at the beginning of a shift.
Monday
A word on facebook
Facebook an amazing social network site!
I am always finding out new and improved ways to market to selected consumers using facebook.
I will write more about this in the future... but just had to say something now.
Met up with friends on facebook Ihave not seen in ages...
Ex Boyfriends...
Ex friends lol...
Partys...
Events for me to network...
Invie all my close friends for dinner and not have to use a scent calling one of them...
The list goes on and on
Facebook and Mark Zukkerberg you the greatest!
We love you facebook
I am always finding out new and improved ways to market to selected consumers using facebook.
I will write more about this in the future... but just had to say something now.
Met up with friends on facebook Ihave not seen in ages...
Ex Boyfriends...
Ex friends lol...
Partys...
Events for me to network...
Invie all my close friends for dinner and not have to use a scent calling one of them...
The list goes on and on
Facebook and Mark Zukkerberg you the greatest!
We love you facebook
Saturday
Sales Generation Guidlines
SALES GENERATION
1) Ensure correct signage and sales / promotions is reviewed on a daily basis
2) Focal displays are changed daily
3) Readings taken hourly and motivation provided – reset goals.
4) P.O.S. operators to try to sell add-on’s where possible.
5) Window displays are changed daily
6) Regional Manager to balance stock between stores or with suppliers
7) Discuss stock requirements in morning meetings – report to owner.
8) Merchandise fill-ins are carried out daily and stockrooms efficiently organized.
9) Staff must sell-up and add-ons to increase average transaction values.
10) Hold competitions to enhance performance e.g. coke, lunch, (make selling and achieving fun)
Lastly: Do not under estimate the value of daily meetings. Have worked in many retail and restaurant environments it its vital for the staff to be reminded daily on their jobs and focus within the store on a daily basis. Morning meetings can also be used to discuss targets, hourly goals and plan of action for the day. this can get all your staff motivated and involved in the process.
1) Ensure correct signage and sales / promotions is reviewed on a daily basis
2) Focal displays are changed daily
3) Readings taken hourly and motivation provided – reset goals.
4) P.O.S. operators to try to sell add-on’s where possible.
5) Window displays are changed daily
6) Regional Manager to balance stock between stores or with suppliers
7) Discuss stock requirements in morning meetings – report to owner.
8) Merchandise fill-ins are carried out daily and stockrooms efficiently organized.
9) Staff must sell-up and add-ons to increase average transaction values.
10) Hold competitions to enhance performance e.g. coke, lunch, (make selling and achieving fun)
Lastly: Do not under estimate the value of daily meetings. Have worked in many retail and restaurant environments it its vital for the staff to be reminded daily on their jobs and focus within the store on a daily basis. Morning meetings can also be used to discuss targets, hourly goals and plan of action for the day. this can get all your staff motivated and involved in the process.
Tuesday
Customer Service Guidlines
CUSTOMER SERVICE
In order for any store or retail outlit to be 'customer friendly' they need to revise the following guidelines.
1)Management ensure ensure store has correct ‘vibe’
2)Selected staff are trained on the cash desk procedure (these are the people in contact with the customer)
3)All staff are aware of current promotions and specials
4)Staff uniforms / name badges to be worn at all times (casuals included)
5)Correct planning for the day(packets, P.O.S. paper, change, etc.)
6)Manager to be the role model on service standards
7)Managers must control from the floor
8)Correct music is on at all times – right volume
9)Do everything to serve the customer
10)All staff are trained and are maintaining high customer service levels
In order for any store or retail outlit to be 'customer friendly' they need to revise the following guidelines.
1)Management ensure ensure store has correct ‘vibe’
2)Selected staff are trained on the cash desk procedure (these are the people in contact with the customer)
3)All staff are aware of current promotions and specials
4)Staff uniforms / name badges to be worn at all times (casuals included)
5)Correct planning for the day(packets, P.O.S. paper, change, etc.)
6)Manager to be the role model on service standards
7)Managers must control from the floor
8)Correct music is on at all times – right volume
9)Do everything to serve the customer
10)All staff are trained and are maintaining high customer service levels
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