Customer Service Guidlines

CUSTOMER SERVICE


In order for any store or retail outlit to be 'customer friendly' they need to revise the following guidelines.

1)Management ensure ensure store has correct ‘vibe’

2)Selected staff are trained on the cash desk procedure (these are the people in contact with the customer)

3)All staff are aware of current promotions and specials

4)Staff uniforms / name badges to be worn at all times (casuals included)

5)Correct planning for the day(packets, P.O.S. paper, change, etc.)

6)Manager to be the role model on service standards

7)Managers must control from the floor

8)Correct music is on at all times – right volume

9)Do everything to serve the customer

10)All staff are trained and are maintaining high customer service levels